We are committed to maintaining the privacy and protection of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information in compliance with Alberta’s Personal Information Protection Act (PIPA), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable health care privacy laws.

Information We Collect

We collect personal information that is necessary for providing our services, which may include:

Contact details (name, address, email, phone number)
Health information required for providing care
Payment information for billing purposes

How We Use Your Information

Your personal information is used to:

Provide our services, which include billing, delivery and order processing
Communicate with you regarding insurance claims
Access to health information for billing purposes
Process payments and manage billing
Improve our services and website functionality

Consent

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this policy. We ensure that consent is obtained appropriately, and you may withdraw your consent at any time, subject to legal or contractual restrictions.

Disclosure of Information

We only share your information with third parties when necessary to provide our services, comply with legal obligations, or with your explicit consent. This may include:

Health care providers involved in your care
Payment processors
Shipping and delivery
Regulatory or legal authorities, if required

Data Security

We implement robust security measures to protect your personal information against unauthorized access, loss, or misuse. Our security practices are regularly reviewed and updated to ensure your data’s safety.

Retention of Information

Your personal information is retained only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

Access to Information

You have the right to request access to your personal information and request corrections if necessary. Please contact us to make such requests.

Changes to this Policy

We may update our Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: customerservice@woodbuffalohomehealthcare.ca

Thank you for trusting us with your health care needs.